Customer Service Manager

Job Description:

We are looking for a reliable and passionate Customer Service Manager to join our team at NAV Canada in Toronto, Ontario. As a mid-to-senior level professional with at least 8 years of experience, you will be responsible for managing a team of customer service representatives and ensuring the highest level of customer satisfaction.

Responsibilities: - Oversee the day-to-day operations of the customer service department - Develop and implement strategies to improve customer satisfaction and retention - Train and mentor customer service representatives - Handle escalated customer complaints and issues - Analyze customer feedback and data to make informed decisions - Collaborate with other departments to improve overall customer experience - Monitor and report on key performance indicators

Requirements: - Bachelor's degree in Business Administration or related field - 8+ years of experience in customer service management - Strong project management and cooperation skills - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced environment - Experience with CRM software is a plus

Personality traits: reliable, passionate Soft skills: cooperation, project management

Benefits: - Vision insurance - Free accommodation - Company transportation

Working Environment: At NAV Canada, we encourage curiosity and questioning to fuel innovation and growth. We foster a collaborative and supportive work environment where employees are empowered to make a difference in the aviation industry.

Deadline to apply: 2024-03-31

Equal Opportunity Statement: NAV Canada is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, disability, age, sexual orientation, or religion.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.