Customer Service Manager

Job Description:

PayPal Holdings is seeking a dedicated and experienced Customer Service Manager to join our team in Montreal, Quebec. As a mid-to-senior level position, the ideal candidate should have at least 6 years of experience in customer service management.

Responsibilities: - Manage a team of customer service representatives to ensure excellent customer service delivery - Develop and implement customer service policies and procedures - Monitor customer service metrics and KPIs to identify areas for improvement - Handle escalated customer issues and provide resolutions in a timely manner - Train and onboard new customer service team members - Conduct performance evaluations and provide feedback to team members - Collaborate with other departments to improve overall customer experience

Requirements: - Bachelor's degree in business administration or related field - Proven experience in customer service management - Excellent communication and interpersonal skills - Strong leadership abilities - Ability to work in a fast-paced environment and handle multiple priorities - Reliable and motivated team player - Strong time management and critical thinking skills

Personality Traits: - Reliable - Motivated

Soft Skills: - Time management - Critical thinking

Benefits: - Employee discounts - Joining Bonus - Free food

Working Environment: At PayPal Holdings, we provide an environment where technology is harnessed to drive innovation and efficiency. Join us in creating a seamless customer service experience for our clients.

Deadline to Apply: April 7, 2024

Equal Opportunity Statement: PayPal Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.