Customer Service Manager

Job Description:

PBF Energy is seeking a part-time Customer Service Manager to join our team in Vancouver, British Columbia. As a mid-to-senior level position, the ideal candidate will have at least 6 years of experience in customer service roles. The Customer Service Manager will be responsible for overseeing our customer service team, ensuring that all customer inquiries and concerns are addressed in a timely and professional manner.

Responsibilities: - Manage and lead a team of customer service representatives - Monitor customer service performance metrics and implement improvements as needed - Handle escalated customer inquiries and complaints - Develop and implement customer service policies and procedures - Train and onboard new customer service team members - Collaborate with other departments to ensure a seamless customer experience

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in a customer service management role - Strong communication and interpersonal skills - Driven and resilient personality traits - Excellent planning and organizational skills - Emotional intelligence - Ability to work in a fast-paced environment

Benefits: - Company equipment provided - Disability insurance - Free accommodation

Working Environment: At PBF Energy, we strive to cultivate a sense of ownership and responsibility at every level. Our team is dedicated to providing the best possible customer service experience, and we value collaboration and teamwork.

Equal Opportunity Statement: PBF Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: April 23, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.