Customer Service Manager

Job Description:

Symantec, a leading cybersecurity company, is seeking a part-time Customer Service Manager to join our team in Vancouver, British Columbia, CA. As a mid-to-senior level professional with at least 7 years of experience in customer service management, you will play a crucial role in ensuring the satisfaction of our clients.

Responsibilities: - Develop and implement customer service policies and procedures - Manage a team of customer service representatives - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Handle escalated customer complaints and issues - Conduct regular training sessions for customer service staff - Track and report on key performance indicators related to customer satisfaction - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer service management role - Excellent communication and interpersonal skills - Strong leadership abilities - Independent and passionate about providing excellent customer service - Attention to detail and strategic planning skills - Knowledge of CRM software and customer service best practices

Benefits: - Remote work flexibility - Company-provided equipment - Company transportation for business-related travel

Working Environment: Join a company that pioneers change and sets industry benchmarks. At Symantec, you will work in a dynamic and innovative environment where your ideas are valued and encouraged.

Deadline to Apply: April 29, 2024

Equal Opportunity Statement: Symantec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.