Customer Service Manager

Genworth Financial is seeking a dedicated and motivated Customer Service Manager to join our team in Toronto, Ontario. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in a customer service role.

Responsibilities: - Manage a team of customer service representatives, ensuring that they deliver excellent service to our clients - Develop and implement customer service policies and procedures - Monitor and analyze customer satisfaction metrics to identify areas for improvement - Resolve complex customer complaints and issues in a timely and professional manner - Conduct regular training and development sessions for customer service staff - Collaborate with other departments to improve overall customer experience - Keep up to date with industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or related field preferred - Strong communication and interpersonal skills - Excellent analytical abilities to identify patterns and trends in customer feedback - Proven experience in a leadership role within a customer service team - Knowledge of CRM systems and customer service software - Ability to work well under pressure and meet deadlines - Strong problem-solving skills and a customer-focused mindset

Benefits: - Paid overtime - Dental insurance - Paid sick leave

Working Environment: At Genworth Financial, we prioritize quality in all aspects of our work, products, and services. We strive to create a supportive and collaborative environment where employees can thrive and succeed.

Deadline to Apply: 2024-04-29

Equal Opportunity Statement: Genworth Financial is an equal opportunity employer and is committed to diversity in the workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.