Customer Service Manager

Job Description:

Nike is seeking a part-time Customer Service Manager to join our team in Toronto, Ontario. As a Mid-to-Senior Level position, the successful candidate should have at least 8 years of experience in customer service management. The ideal candidate will be energetic and reliable, with excellent communication and presentation skills.

Responsibilities: - Oversee and manage the customer service team, ensuring high-quality service delivery - Develop and implement customer service strategies to enhance customer satisfaction - Monitor and analyze customer feedback to identify areas for improvement - Train and coach customer service representatives to ensure consistent service standards - Handle escalated customer inquiries and resolve issues in a timely and effective manner - Collaborate with other departments to address customer needs and improve overall customer experience

Requirements: - 8 years of experience in customer service management - Strong leadership and team management skills - Excellent communication and presentation skills - Energetic and reliable personality traits - Ability to work in a fast-paced environment and manage multiple priorities - Familiarity with customer relationship management systems - Bachelor's degree in Business Administration or related field (preferred)

Benefits: - Company equipment provided - Life insurance coverage - Dental insurance benefits

Working Environment: At Nike, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing exceptional customer service and creating a positive impact in the community.

Equal Opportunity Statement: Nike is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.