Remote Customer Service Manager

Discover Financial Services is seeking a highly motivated and adaptable Remote Customer Service Manager to join our team in Toronto, Ontario, Canada. This is a part-time position at a mid-to-senior level, requiring a minimum of 6 years of experience in customer service management.

As a Remote Customer Service Manager, your responsibilities will include overseeing a team of remote customer service representatives, ensuring that customer inquiries are handled promptly and effectively, and implementing strategies to improve customer satisfaction. You will be responsible for monitoring performance metrics, identifying areas for improvement, and providing coaching and training to your team. Additionally, you will be required to handle escalated customer issues and collaborate with other departments to ensure a seamless customer experience.

The ideal candidate for this position will possess the following personality traits: motivation and adaptability. In addition, candidates must have strong soft skills, including adaptability and attention to detail.

Benefits of working as a Remote Customer Service Manager at Discover Financial Services include a joining bonus, paid overtime, and visa sponsorship. Our working environment is one that embraces a culture that challenges norms and encourages bold thinking.

The deadline to apply for this position is May 16, 2024. Discover Financial Services is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

If you have the necessary experience and skills to excel in this role, we encourage you to apply and become part of our dynamic team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.