Remote Customer Service Manager

Job Description:

ABM Industries is seeking a Remote Customer Service Manager to join our team in Vancouver, British Columbia, Canada. As a part-time position suitable for someone with mid-to-senior level experience, the successful candidate will be responsible for managing a team of remote customer service representatives and ensuring a high level of customer satisfaction.

Responsibilities: - Lead and manage a team of remote customer service representatives, setting and monitoring performance goals. - Develop and implement strategies to improve customer service processes and outcomes. - Handle escalated customer inquiries and complaints, providing timely and effective resolution. - Monitor customer service metrics and KPIs to identify areas for improvement and implement solutions. - Train and onboard new customer service team members, ensuring they have the tools and knowledge to succeed. - Work closely with other departments, such as sales and operations, to improve the overall customer experience. - Leverage data to inform decisions and drive strategic initiatives. - Maintain a positive and collaborative team culture, fostering a productive and motivated work environment.

Requirements: - Bachelor's degree in Business Administration or related field. - 7 years of experience in a customer service management role. - Proven track record of leading and developing high-performing customer service teams. - Strong communication and interpersonal skills. - Reliable and adaptable personality traits. - People management and critical thinking soft skills. - Proficient in CRM software and Microsoft Office suite. - Experience with remote team management is a plus.

Benefits: - Remote work flexibility. - Vision insurance. - Joining bonus.

Equal Opportunity Statement: ABM Industries is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.