Customer Service Manager

Job Description:

As a Customer Service Manager at Fidelity National Information Services in Montreal, Quebec, CA, you will be responsible for overseeing a team of customer service representatives and ensuring that customers receive the highest level of service possible. This is a part-time position with a mid-to-senior level of seniority requiring at least 8 years of experience in customer service management.

Responsibilities: - Develop and implement customer service policies and procedures - Train and mentor customer service representatives - Handle escalated customer inquiries and complaints - Monitor and analyze customer service metrics to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Conduct regular performance evaluations of customer service team members - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Proven experience as a Customer Service Manager or similar role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Independent and energetic personality traits - Critical thinking and cooperation soft skills - Bachelor's degree in Business Administration or related field preferred

Benefits: - Gym membership - Free food - Travel opportunities

Working Environment: Fidelity National Information Services is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Fidelity National Information Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workforce.

Deadline to apply: June 25, 2024

Join our team and make a difference in the world of customer service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.