Customer Service Manager - Work from home

Job Description:

Dana Holding is seeking a highly motivated and experienced Customer Service Manager to join our team on a part-time basis. This is a work-from-home position based in Vancouver, British Columbia, Canada. The ideal candidate will have at least 7 years of experience in customer service management, with a strong track record of success in a similar role.

Responsibilities: - Managing a team of customer service representatives, including hiring, training, and performance evaluations - Developing and implementing customer service policies and procedures - Handling escalated customer complaints and issues in a timely and professional manner - Monitoring and analyzing customer service metrics to identify areas for improvement - Collaborating with other departments to ensure a seamless customer experience - Providing leadership and guidance to the customer service team to maintain high levels of customer satisfaction - Implementing strategies to enhance customer retention and loyalty - Working closely with senior management to develop and execute customer service initiatives

Requirements: - 7+ years of experience in customer service management - Proven ability to effectively lead and manage a team - Strong communication skills, both written and verbal - Excellent problem-solving and decision-making abilities - Ability to work independently and prioritize tasks effectively - Driven and energetic personality - Strong cooperation skills - Bachelor's degree in a related field is preferred

Benefits: - Medical coverage - Paid Time Off (PTO) - Joining Bonus

Work Environment: At Dana Holding, we value a collaborative and empowering work environment where employees are encouraged to take ownership and make impactful decisions. We believe in fostering a supportive and inclusive culture that values diversity and promotes equal opportunity for all.

Deadline to Apply: April 23, 2024

Equal Opportunity Statement: Dana Holding is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, or any other protected status in accordance with all applicable federal, state, and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.