Customer Service Manager - Work from home

Job Description:

CHS is seeking a dynamic and experienced Customer Service Manager to work remotely from Vancouver, British Columbia. As a mid-to-senior level position, the ideal candidate will have at least 8 years of experience in a customer service role. The successful candidate will be responsible for managing a team of customer service representatives and ensuring the highest level of customer satisfaction.

Responsibilities: - Manage and lead a team of customer service representatives - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer inquiries and complaints - Monitor and analyze customer service metrics to identify areas for improvement - Create and maintain customer service policies and procedures - Train and onboard new customer service team members - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 8+ years of experience in a customer service role - Proven experience managing a team of customer service representatives - Excellent communication and interpersonal skills - Strong problem-solving abilities - Adaptable and dedicated personality traits - Time management and creativity soft skills - Experience working remotely is a plus

Benefits: - Retirement plan - Travel opportunities - Visa sponsorship

Working Environment: At CHS, we are a company that transcends borders, promoting collaboration on a global scale. Our team is diverse, inclusive, and dedicated to providing exceptional service to our customers worldwide. As a remote employee, you will have the flexibility to work from the comfort of your own home while still being part of a global team.

Equal Opportunity Statement: CHS is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.