Customer Service Manager - Work from home

Job Description: We are seeking a dedicated and resourceful Customer Service Manager to join our team at Guardian Life Ins. Co. of America. This is a part-time position that allows you to work from the comfort of your own home in Montreal, Quebec, Canada. As a mid-to-senior level professional with at least 8 years of experience in customer service, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients.

Responsibilities: 1. Manage a team of customer service representatives and oversee day-to-day operations. 2. Develop and implement strategic plans to improve customer service processes and enhance overall customer experience. 3. Handle escalated customer inquiries and complaints in a timely and professional manner. 4. Analyze customer feedback and data to identify areas for improvement and implement solutions. 5. Collaborate with other departments to ensure seamless communication and alignment on customer service initiatives. 6. Train and mentor customer service team members to optimize performance and achieve department goals. 7. Monitor and report on key performance indicators related to customer service metrics. 8. Stay up-to-date on industry trends and best practices in customer service to maintain a competitive edge.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience in a customer service management role, preferably in the insurance industry. 3. Strong leadership and communication skills. 4. Excellent planning and organizational abilities. 5. Proficiency in using CRM software and other customer service tools. 6. Ability to work independently and make sound decisions under pressure. 7. Knowledge of strategic planning principles and practices.

Benefits: 1. Retirement plan for eligible employees. 2. Company transportation for business purposes. 3. Visa sponsorship for qualified candidates.

Working Environment: At Guardian Life Ins. Co. of America, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As a Customer Service Manager, you will have the opportunity to make a positive impact on our clients' lives and help them navigate their insurance needs with care and empathy.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Guardian Life Ins. Co. of America is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, or disability. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.