Customer Service Manager - Work from home

Job Description:

HRG Group is seeking a reliable and passionate Customer Service Manager to join our team on a part-time basis, working from home in Montreal, Quebec. As a mid-to-senior level position, we require a candidate with at least 7 years of experience in customer service management.

Responsibilities: - Lead and manage the customer service team to ensure excellent customer support and satisfaction - Develop and implement strategies to improve customer service processes and procedures - Handle escalated customer complaints and provide resolution in a timely and professional manner - Analyze customer feedback and data to identify trends and improve overall customer experience - Create and maintain customer service metrics and reports for management review - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Train and mentor customer service representatives to enhance their skills and performance

Requirements: - Bachelor's degree in business administration or related field preferred - Proven track record in customer service management with at least 7 years of experience - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Demonstrated innovation and decision-making abilities - Proficiency in CRM software and Microsoft Office Suite - Ability to work independently and prioritize tasks effectively

Benefits: - Travel opportunities to attend company events and conferences - Free accommodation during travel for work-related purposes - Remote work flexibility to accommodate your personal schedule

Working Environment: At HRG Group, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We encourage a culture of collaboration, innovation, and continuous improvement to deliver exceptional customer service.

Deadline to Apply: Please submit your application by June 29, 2024.

Equal Opportunity Statement: HRG Group is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.