Customer Service Officer

Job Description:

Canadian National Railway Company is seeking a passionate and resourceful Customer Service Officer to join our team in Vancouver, British Columbia. As a part-time Associate Level position, the Customer Service Officer will play a crucial role in providing exceptional service to our customers.

Responsibilities: - Handle customer inquiries and resolve issues in a timely and professional manner - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Work on special projects as assigned by the Customer Service Manager - Contribute to the development and improvement of customer service policies and procedures - Assist with training new customer service representatives

Requirements: - Bachelor's degree in Business Administration or relevant field - Minimum of 4 years of experience in customer service or a related field - Strong teamwork and project management skills - Excellent communication and problem-solving abilities - Ability to work well under pressure and meet deadlines - Knowledge of CRM systems and Microsoft Office suite - Experience in the transportation or logistics industry is a plus

Personality Traits: - Passionate about providing excellent customer service - Resourceful in finding creative solutions to problems

Benefits: - Vision insurance - Travel & spending expenses - Life insurance

Working Environment: At Canadian National Railway Company, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where everyone feels valued and respected.

Deadline to Apply: April 1, 2024

Equal Opportunity Statement: Canadian National Railway Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.