Customer Service Officer

Job Description:

We are currently seeking a resilient and hardworking Customer Service Officer to join our team at Viacom in Montreal, Quebec. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service and possess exceptional critical thinking skills and a strong ability to work well in a team environment.

Responsibilities: - Handle incoming customer inquiries via phone, email, and social media in a timely and professional manner - Provide assistance and resolution to customer issues and complaints - Process orders, returns, and exchanges accurately - Maintain a high level of product knowledge to effectively answer customer questions - Work closely with other departments to ensure seamless customer experiences - Continuously strive to improve customer satisfaction and retention rates - Collaborate with team members to identify and implement process improvements - Meet personal and team performance goals

Requirements: - 3+ years of experience in customer service - Excellent communication skills, both written and verbal - Strong critical thinking and problem-solving abilities - Ability to work efficiently in a fast-paced environment - Team player with a positive attitude and strong work ethic - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent, college degree preferred

Benefits: - Retirement plan - Free accommodation (if applicable) - Paid overtime opportunities

Working Environment: At Viacom, we strive to cultivate leaders who foster inclusivity and mentorship. Our team values collaboration and teamwork, and we provide a supportive and motivating work environment to help you succeed in your role.

Deadline to apply: April 7, 2024

Equal Opportunity Statement: Viacom is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.