Customer Service Officer

Job Description:

We are looking for a dynamic and motivated Customer Service Officer to join our team at CAE in Vancouver, British Columbia. As a part-time Associate Level Customer Service Officer, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Act as the first point of contact for customer inquiries, addressing their concerns and resolving issues promptly - Process customer orders and provide accurate information on product availability, pricing, and delivery schedules - Collaborate with the sales team to ensure seamless customer experiences and drive revenue growth - Maintain customer records and update the CRM system with relevant information - Monitor customer satisfaction levels and proactively seek feedback to improve service quality - Develop and implement innovative strategies to enhance the overall customer experience

Requirements: - Minimum of 4 years of experience in a customer service-related role - Confident and driven personality with a strong ability to communicate effectively with customers and internal stakeholders - Excellent presentation skills and the ability to think creatively to resolve customer issues - Proficiency in Microsoft Office Suite and experience with CRM software - Strong organizational skills and attention to detail - Knowledge of the aviation industry is a plus

Benefits: - Paid overtime - Life insurance - Retirement plan

Working Environment: At CAE, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a collaborative and supportive work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: CAE is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected characteristic. All employment decisions are based on merit and business needs.

Deadline to Apply: April 24, 2024

If you meet the requirements and are excited about the opportunity to join a leading company in the aviation industry, we encourage you to apply for the position of Customer Service Officer at CAE in Vancouver, British Columbia. We look forward to welcoming a talented individual to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.