Customer Service Officer

Job Description:

Staples is seeking a dedicated and customer-oriented Customer Service Officer to join our team in Montreal, Quebec. As a Customer Service Officer, you will be responsible for providing exceptional customer service, resolving customer inquiries and issues, and supporting the overall satisfaction of our valued customers.

Responsibilities: - Answering customer inquiries via phone, email, and in-person - Resolving customer complaints and issues in a timely and professional manner - Assisting customers with product selection and purchase recommendations - Processing customer orders and returns accurately and efficiently - Collaborating with other team members to ensure a seamless customer experience - Maintaining a clean and organized work environment - Upselling products and services to increase sales revenue - Providing feedback to management on customer trends and issues

Requirements: - 3 years of experience in customer service or a related field - Strong communication skills and the ability to effectively interact with customers - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Strong problem-solving skills and a proactive approach to customer issues - Hardworking and adaptable personality traits - Creativity and innovation in finding solutions to customer problems - Equal opportunity statement - Must be able to work part-time and have a flexible schedule - Retirement plan, company equipment, and free food benefits offered

Working at Staples: At Staples, we pride ourselves on providing a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our employees are our most valuable asset, and we are committed to providing a supportive and inclusive work environment where everyone has the opportunity to grow and succeed.

Deadline to apply: 2024-05-04

Equal Opportunity Statement: Staples is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.