Remote Customer Service Officer

The Company: CAE is a global leader in providing training for the civil aviation, defence and security, and healthcare markets. We design and integrate the industry's most comprehensive training solutions using cutting-edge simulation and training technology. Our mission is to make aviation safer, maintain defence readiness, and enhance patient safety around the world.

Job Title: Remote Customer Service Officer Company: CAE Location: Montreal, Quebec, CA Job Type: Part-time Seniority: Associate Level Years of Experience: 3

Responsibilities: - Respond to customer inquiries promptly and professionally via phone, email, or chat - Assist customers with product information, troubleshooting, and problem resolution - Process customer orders, returns, and exchanges accurately and efficiently - Collaborate with internal teams to address customer issues and provide solutions - Maintain a high level of customer satisfaction and ensure all interactions meet company standards - Keep detailed records of customer interactions and transactions - Identify opportunities for improvement in customer service processes and recommend solutions - Stay informed about company products, services, and policies to provide accurate information to customers - Meet or exceed key performance indicators related to customer service metrics

Requirements: - Bachelor's degree or equivalent work experience - 3 years of experience in customer service or a related field - Passionate and motivated about providing exceptional customer service - Strong project management skills with the ability to prioritize and multitask effectively - Excellent decision-making abilities and problem-solving skills - Ability to work independently and as part of a team - Proficient in Microsoft Office and CRM software - Excellent verbal and written communication skills - Ability to work in a remote environment and collaborate with a diverse team

Personality Traits: - Passionate - Motivated

Soft Skills: - Project management - Decision-making

Benefits: - Parental leave - Life insurance - Employee discounts

Working Environment: At CAE, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment where every team member feels valued and respected.

Deadline to Apply: May 4, 2024

Equal Opportunity Statement: CAE is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.