Customer Service Officer

Job Description:

Commercial Metals is seeking a part-time Customer Service Officer to join our team in Montreal, Quebec, CA. As an Associate Level position, we are looking for a candidate with at least 3 years of experience in customer service. The ideal candidate will possess strong communication skills, be confident, and adaptable to changing circumstances.

Responsibilities: 1. Responding to customer inquiries via phone, email, and in person. 2. Providing information about products and services, as well as resolving customer complaints. 3. Processing orders and handling payment transactions. 4. Conducting research to resolve customer issues effectively. 5. Collaborating with other team members to ensure a seamless customer experience. 6. Problem-solving and finding creative solutions to meet customer needs. 7. Maintaining accurate customer records and databases.

Requirements: 1. At least 3 years of experience in customer service. 2. Strong communication skills, both verbal and written. 3. Confident and adaptable to changing situations. 4. Ability to conduct research and problem-solve effectively. 5. Proficiency in MS Office and customer service software. 6. Must be detail-oriented and able to multitask. 7. Fluency in French and English is required.

Benefits: - Retirement plan - Visa sponsorship - Paid sick leave

Working Environment: At Commercial Metals, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member is valued and respected. We believe in fostering a supportive and collaborative work environment where everyone can thrive.

Equal Opportunity Statement: Commercial Metals is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability, or any other protected status. We welcome and encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Deadline to Apply: 2024-05-07

Join our team at Commercial Metals and be a part of a dynamic and inclusive workplace where your skills and contributions are valued. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.