Remote Customer Service Officer

Job Description:

Nike is seeking a Remote Customer Service Officer to join our team in Toronto, Ontario. This part-time Associate Level position requires a minimum of 2 years of experience in customer service. As a Remote Customer Service Officer, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Responsibilities: - Responding to customer inquiries and providing product information - Handling and resolving customer complaints in a professional and timely manner - Processing orders, returns, and exchanges - Maintaining customer records and updating information as needed - Collaborating with team members to ensure customer satisfaction - Utilizing creative problem-solving skills to address customer needs - Demonstrating a high level of energy and reliability in all interactions - Adhering to company policies and procedures at all times

Requirements: - Minimum of 2 years of experience in customer service - Energetic and reliable personality traits - Excellent communication skills, both written and verbal - Strong attention to detail and organizational skills - Ability to work effectively in a remote environment - Creativity and teamwork soft skills - Knowledge of Microsoft Office and customer service software - A passion for customer satisfaction and exceeding expectations

Benefits: - Paid overtime opportunities - Dental insurance coverage - Gym membership reimbursement - Alignment of work with a greater purpose, contributing to a meaningful mission

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Nike is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of their race, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.