Remote Customer Service Officer

Job Description:

Southwest Airlines is seeking a Remote Customer Service Officer to join our team in Montreal, Quebec, CA. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in customer service roles. The ideal candidate will be resourceful, confident, possess strong research skills, and demonstrate emotional intelligence.

Responsibilities: - Provide exceptional customer service through various remote channels such as phone, email, and chat - Assist customers with booking flights, managing reservations, and resolving any issues or complaints - Conduct research to answer customer inquiries and provide accurate information - Demonstrate empathy and emotional intelligence when dealing with challenging situations - Meet and exceed customer service KPIs and goals set by the company - Collaborate with team members and other departments to ensure a seamless customer experience

Requirements: - 4+ years of experience in customer service roles - Strong communication skills and a customer-oriented mindset - Proficiency in Microsoft Office and CRM software - Ability to work independently and prioritize tasks effectively - Resourceful and confident in problem-solving - Proven emotional intelligence and ability to remain calm under pressure

Benefits: - Paid overtime for additional hours worked - Company equipment provided for remote work - Parental leave for eligible employees

Working Environment: At Southwest Airlines, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing exceptional customer service and creating positive experiences for our passengers.

Deadline to Apply: 2024-05-14

Equal Opportunity Statement: Southwest Airlines is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or nationality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.