Customer Service Officer - Work from home

Job Description:

Performance Food Group is seeking a Customer Service Officer to join our team on a part-time basis. This position will be based in Montreal, Quebec, CA, and offers the flexibility to work from home. As an Entry Level role, we are looking for candidates with at least 1 year of experience in a customer service or related role.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner 2. Resolving customer complaints and issues with a focus on customer satisfaction 3. Processing orders, returns, and exchanges accurately in our system 4. Collaborating with other team members to ensure a seamless customer experience 5. Providing product information and pricing to customers as needed 6. Proactively identifying opportunities for upselling and cross-selling products to customers

Requirements: 1. Motivated and driven individual who is passionate about providing excellent customer service 2. Strong negotiation skills to handle customer complaints effectively 3. Ability to conduct thorough research to provide accurate information to customers 4. Excellent communication skills, both written and verbal 5. Proficiency in Microsoft Office and customer service software 6. Ability to work independently and manage time efficiently 7. High school diploma or equivalent required; college degree preferred

Benefits: - Training & professional development opportunities to enhance your skills - Travel opportunities for team meetings and conferences - Gym membership reimbursement to support your health and wellness goals

Working Environment: At Performance Food Group, we encourage our employees to embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work in a dynamic, fast-paced environment where your ideas are valued and your career growth is supported.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Performance Food Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.