Customer Service Officer - Work from home

Job Description:

Sealed Air is seeking a motivated and customer-focused individual to join our team as a Customer Service Officer, working from home in Toronto, Ontario. This part-time entry-level position requires at least 1 year of experience in customer service. As a Customer Service Officer, you will be responsible for providing exceptional service to customers, resolving inquiries and issues, and ensuring customer satisfaction.

Responsibilities: - Handle incoming customer inquiries via phone, email, and online chat - Investigate and resolve customer complaints in a timely manner - Provide product information and assist customers with order processing - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Uphold company policies and procedures while delivering exceptional service - Continuously seek opportunities for process improvement and contribute to team success

Requirements: - Hardworking and driven individual with a passion for customer service - Excellent communication and interpersonal skills - Ability to adapt to changing priorities and handle multiple tasks simultaneously - Experience in people management or conflict resolution is a plus - Must have a quiet home office space with high-speed internet access - Strong computer skills and proficiency in Microsoft Office applications

Personality Traits: - Hardworking - Driven

Soft Skills: - Adaptability - People management

Benefits: - Free accommodation - Remote work flexibility - Relocation allowance

Working Environment: At Sealed Air, we encourage curiosity and questioning to fuel innovation and growth. We believe in creating a supportive and inclusive work environment where all employees can thrive and grow professionally.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Sealed Air is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We value diversity and inclusivity in our workplace and are committed to creating a welcoming and supportive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.