Customer Service Representative

Job Description:

Sears Holdings is seeking a dynamic and resourceful Customer Service Representative to join our team in Montreal, Quebec. As a part-time Associate level position, the ideal candidate will have at least 2 years of experience in customer service and possess a passion for helping others.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide exceptional customer service by addressing and resolving customer concerns and issues - Process orders, returns, and exchanges accurately and efficiently - Assist customers with product recommendations and information - Collaborate with other departments to ensure seamless customer experiences - Utilize strategic planning skills to prioritize tasks and meet performance goals - Utilize time management skills to handle high call volumes and respond to customer inquiries promptly - Maintain customer records and ensure accurate documentation of interactions

Requirements: - 2+ years of experience in customer service - Resourceful and passionate about providing excellent customer service - Strong communication skills, both verbal and written - Excellent time management skills - Ability to think strategically and problem-solve effectively - High school diploma or equivalent required

Benefits: - Gym membership - Travel opportunities - Free food

Working Environment: At Sears Holdings, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing top-notch customer service and creating positive experiences for our customers.

Equal Opportunity Statement: Sears Holdings is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome and encourage applications from individuals of all backgrounds and experiences.

Deadline to Apply: April 24, 2024

If you are a customer service professional with a passion for helping others and a drive for excellence, we want to hear from you! Apply now to join our team at Sears Holdings in Montreal, Quebec.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.