Customer Service Representative

Job Description:

We are currently seeking a part-time Customer Service Representative to join our team at FMC Technologies in Montreal, Quebec, CA. As an Associate Level role, we require a minimum of 3 years of experience in a customer service or related field.

Responsibilities: - Handle incoming customer inquiries via phone, email, and in-person - Provide timely and accurate information to customers regarding products and services - Process orders, returns, and exchanges - Resolve customer complaints and issues in a professional and efficient manner - Maintain customer records and update database with relevant information - Collaborate with other departments to ensure customer satisfaction - Stay up-to-date on product knowledge and company policies

Requirements: - Strong communication and interpersonal skills - Ability to remain resilient and confident in high-pressure situations - Analytical skills to assess customer needs and provide appropriate solutions - Emotional intelligence to empathize with customers and create positive experiences - Experience with CRM software is a plus - Proficiency in Microsoft Office applications - High school diploma or equivalent required; associate's or bachelor's degree preferred

Benefits: - Relocation allowance for qualified candidates - Vision insurance coverage - Travel and spending expenses reimbursed - Opportunities for unlimited personal and professional growth within the company

Working Environment: At FMC Technologies, we strive to create a supportive and inclusive work environment that fosters personal and professional growth. As a Customer Service Representative, you will have the opportunity to develop your skills and advance your career in a collaborative and dynamic workplace.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: FMC Technologies is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.