Remote Customer Service Representative

Job Description:

We are looking for a dedicated and resilient Remote Customer Service Representative to join our team at Ecolab in Montreal, Quebec. As a part-time entry-level position, this role is perfect for individuals with at least 1 year of experience in customer service.

Responsibilities: 1. Respond to customer inquiries via phone calls, emails, and live chat in a prompt and professional manner. 2. Provide exceptional customer service by assisting customers with product inquiries, order placements, and issue resolutions. 3. Collaborate with team members to ensure seamless communication and efficient problem-solving. 4. Utilize persuasion skills to upsell products and services to customers when appropriate. 5. Use teamwork skills to support colleagues and contribute to the overall success of the team. 6. Stay updated on product knowledge and company policies to provide accurate information to customers. 7. Participate in training and professional development opportunities to enhance customer service skills. 8. Contribute to corporate social responsibility initiatives to give back to the community.

Requirements: 1. 1 year of experience in customer service. 2. Resilient personality to handle challenging customer interactions. 3. Dedicated work ethic with a commitment to providing excellent customer service. 4. Strong persuasion skills to effectively upsell products and services. 5. Ability to work well in a team environment and collaborate with colleagues. 6. Equal opportunity statement: Ecolab is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Benefits: 1. Training & professional development opportunities to enhance your skills. 2. Remote work flexibility for a better work-life balance. 3. Medical coverage to ensure the well-being of our employees.

If you have the required experience and personality traits, and if you are looking for a rewarding customer service role with opportunities for growth and development, we encourage you to apply before the deadline on May 24, 2024. Join Ecolab in making a difference in the world through our corporate social responsibility initiatives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.