Customer Service Representative - Work from home

Job Description:

Baker Hughes, a leading energy technology company, is seeking a part-time Customer Service Representative to work from home in Toronto, Ontario. As an Entry Level position, no prior experience is required, making it an ideal opportunity for those looking to jumpstart their career in customer service.

Responsibilities: 1. Provide exceptional customer service through various communication channels, including phone, email, and chat. 2. Resolve customer inquiries, complaints, and issues in a timely and professional manner. 3. Assist customers with product information, order status, and general inquiries. 4. Process orders, returns, and exchanges accurately and efficiently. 5. Maintain customer records and update information as needed. 6. Collaborate with internal teams to ensure customer satisfaction and problem resolution. 7. Adhere to company policies and procedures to meet quality standards. 8. Meet and exceed performance goals and metrics related to customer service.

Requirements: 1. Resilient and resourceful personality traits to handle difficult situations and find creative solutions. 2. Strong adaptability and communication skills to connect with customers effectively. 3. High school diploma or equivalent education required. 4. Must have a quiet and dedicated workspace at home. 5. Access to a reliable computer, internet connection, and phone line. 6. Ability to work independently and manage time efficiently. 7. Basic computer skills and familiarity with customer service software a plus.

Benefits: - Life insurance coverage for peace of mind. - Retirement plan options for long-term financial security. - Joining bonus as a sign-on incentive for new hires.

Working Environment: Join a team that embraces creativity in a culture that values fresh ideas and inventive solutions. Enjoy the flexibility of working from home while receiving support and training to excel in your role.

Deadline to Apply: Interested candidates must submit their applications by May 29, 2024.

Equal Opportunity Statement: Baker Hughes is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.