Customer Service Specialist

As a Customer Service Specialist at Roche Diagnostics in Toronto, Ontario, you will play a crucial role in ensuring customer satisfaction and loyalty. In this part-time entry-level position, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Process orders, returns, and exchanges accurately - Provide product information and recommendations to customers - Collaborate with other teams to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate departments - Continuously seek ways to improve customer service and satisfaction - Adhere to company policies and procedures at all times

Requirements: - Strong interpersonal and communication skills - Driven and resourceful personality - Ability to negotiate and problem-solve effectively - Attention to detail and ability to multitask in a fast-paced environment - Proficient in Microsoft Office and customer service software - High school diploma or equivalent - No previous customer service experience required - Willingness to learn and adapt to new challenges

Benefits: - Training and professional development opportunities - Dental insurance coverage - Remote work flexibility

Working Environment: At Roche Diagnostics, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a positive and inclusive environment where all employees can thrive and grow.

Deadline to Apply: 2024-04-15

Equal Opportunity Statement: Roche Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.