Customer Service Specialist

Job Description:

Kellanova Canada is seeking a part-time Customer Service Specialist to join our team in Montreal, Quebec. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service. We are looking for individuals who are independent, passionate, and have strong people management and analysis skills.

Responsibilities: - Handle customer inquiries via phone, email, and chat in a professional manner - Provide product information, pricing, and availability to customers - Process orders, returns, and exchanges efficiently and accurately - Resolve customer complaints and issues in a timely and effective manner - Collaborate with various departments to ensure customer satisfaction - Maintain customer records and update databases as needed

Requirements: - Minimum of 2 years of experience in customer service - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and in a team environment - Proficiency in Microsoft Office and customer service software - Bilingual in English and French is preferred

Benefits: - Joining Bonus - Dental insurance - Disability insurance

Working Environment: As a Customer Service Specialist at Kellanova Canada, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. We believe in creating a supportive and inclusive work environment where everyone's voices are heard and valued.

Equal Opportunity Statement: Kellanova Canada is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. We are committed to building a diverse and inclusive workforce and encourage individuals of all backgrounds to apply.

Deadline to Apply: May 4, 2024

If you meet the requirements and are interested in joining our team as a Customer Service Specialist, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.