Remote Customer Service Specialist

Job Description:

Yum Brands, a leading global restaurant company, is looking for a Remote Customer Service Specialist to join our team in Montreal, Quebec, Canada. This part-time entry-level position requires zero years of experience and offers a dynamic and rewarding work environment.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints with empathy and efficiency - Provide product information and support to customers - Document customer interactions and feedback for analysis and improvement - Collaborate with cross-functional teams to ensure customer satisfaction - Meet and exceed customer service targets and KPIs - Stay up to date on product knowledge and industry trends - Assist in identifying areas for improvement in the customer service process

Requirements: - Resourceful and reliable personality traits - Attention to detail and leadership soft skills - Excellent communication and problem-solving skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent - Must have a quiet and dedicated workspace for remote work

Benefits: - Relocation allowance for eligible candidates - Medical coverage - Paid sick leave

Working Environment: At Yum Brands, we encourage calculated risk-taking to drive innovation and progress. Our team values diversity, inclusion, and collaboration to achieve our goals.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Yum Brands is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants of any race, gender, age, religion, disability, sexual orientation, or nationality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.