Customer Service Specialist

Job Description:

Southern is seeking a part-time Customer Service Specialist to join our team in Montreal, Quebec. As an entry-level position, no prior experience is required, but we are looking for candidates who are energetic and dedicated to providing exceptional customer service.

Responsibilities: 1. Handle customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with order placement, product inquiries, and issue resolution. 3. Process returns, exchanges, and refunds according to company policies. 4. Maintain accurate customer records and information in our CRM system. 5. Work closely with other team members to ensure a seamless customer experience. 6. Identify opportunities to improve processes and customer satisfaction.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills and a friendly, customer-centric attitude. 3. Ability to multitask and prioritize under pressure. 4. Strong time management skills and the ability to work independently. 5. Leadership qualities and a team player mentality. 6. Proficiency in Microsoft Office and CRM software.

Benefits: 1. Employee discounts on Southern products. 2. Medical coverage for part-time employees. 3. Paid sick leave for eligible employees.

Working Environment: At Southern, we embrace a culture that challenges norms and encourages bold thinking. We value diversity and inclusion, and we are committed to fostering a supportive and collaborative work environment for all employees.

Deadline to Apply: Interested candidates should apply by May 6, 2024, to be considered for this position.

Equal Opportunity Statement: Southern is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.