Customer Service Specialist

Job Description:

NextEra Energy is currently seeking a part-time Customer Service Specialist to join our team in Toronto, Ontario, CA. As an Entry Level position, we are looking for individuals with at least 1 year of experience in customer service.

Responsibilities: - Providing exceptional customer service to all clients and customers through various channels including phone, email, and in-person interactions - Handling customer inquiries, resolving complaints, and managing customer accounts - Processing orders, tracking shipments, and ensuring timely delivery of products and services - Collaborating with internal teams to address customer needs and improve overall satisfaction - Utilizing negotiation skills to effectively resolve customer issues and achieve positive outcomes - Innovating new strategies and processes to enhance customer experience and drive business growth

Requirements: - Reliable and independent individual who can effectively multitask and prioritize tasks - Strong negotiation skills with the ability to resolve conflicts and drive results - Innovative thinker who is proactive in identifying and implementing solutions - Excellent communication skills, both verbal and written - Proficient in Microsoft Office suite and CRM systems - Ability to work well under pressure and meet tight deadlines - Must be a team player with a positive attitude and strong work ethic

Benefits: - Dental insurance - Employee discounts - Free food

Working Environment: At NextEra Energy, we uphold the highest standards of ethical conduct and integrity. Our employees are committed to excellence and work collaboratively to achieve our business goals while maintaining a positive and inclusive work environment.

Equal Opportunity Statement: NextEra Energy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applications from all qualified candidates are welcome and encouraged.

Deadline to Apply: June 1, 2024

We look forward to welcoming a Customer Service Specialist who will contribute to our team's success and deliver exceptional service to our customers. Apply now to join our dynamic and innovative company!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.