Customer Service Specialist

Job Description:

We are seeking a talented Customer Service Specialist to join our team at Airgas in Vancouver, British Columbia, Canada. As a part-time Associate Level position, you will play a crucial role in providing exceptional customer service to our clients. The ideal candidate will have at least 3 years of experience in a customer service role, possess a resilient and dedicated personality, and excel in research and people management.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide accurate and timely information to customers regarding products and services - Process orders, returns, and exchanges efficiently - Troubleshoot and resolve customer issues and complaints - Collaborate with internal teams to ensure customer satisfaction - Maintain accurate customer records in our CRM system - Assist with special projects as needed

Requirements: - 3 years of experience in a customer service role - Resilient and dedicated personality - Excellent research and people management skills - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent - Must be legally eligible to work in Canada

Benefits: - Paid overtime - Remote work flexibility - Company transportation - Recognize and reward based on performance and merit

Equal Opportunity Statement: Airgas is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: July 15, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Customer Service Specialist, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.