Customer Success Assistant

Job Description:

Thomson Reuters is seeking a passionate and independent Customer Success Assistant to join our team in Toronto, Ontario. As a part-time Associate Level role, the Customer Success Assistant will be responsible for providing exceptional support and service to our customers.

Responsibilities: - Act as the primary point of contact for customer inquiries, issues, and concerns - Assist customers with product onboarding, training, and troubleshooting - Proactively reach out to customers to ensure their satisfaction and identify opportunities for upselling or cross-selling - Collaborate with the sales team to ensure a seamless customer experience - Maintain accurate records of customer interactions and feedback - Contribute to the development of customer success strategies and initiatives - Assist with ad-hoc projects and tasks as needed

Requirements: - 2 years of experience in customer service or a related field - Strong people management skills and the ability to communicate effectively with customers of all backgrounds - Exceptional adaptability and problem-solving skills - Passion for delivering top-notch customer service - Ability to work independently and prioritize tasks effectively

Benefits: - Training & professional development opportunities - Company-provided equipment for remote work - Gym membership or wellness benefits

Working Environment: At Thomson Reuters, we cultivate a sense of ownership and responsibility at every level of our organization. We believe in empowering our employees to make a difference and drive positive outcomes for our customers.

Deadline to Apply: May 4, 2024

Equal Opportunity Statement: Thomson Reuters is an equal opportunity employer and is committed to providing a diverse, inclusive, and supportive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.