Customer Success Assistant

Job Description: We are looking for a dedicated Customer Success Assistant to join our team at Weyerhaeuser in Toronto, Ontario. As a part-time Associate Level position, you will be responsible for providing exceptional support to our customers and ensuring their success with our products and services. You will work closely with the Customer Success team to build strong relationships with clients and partners, and will play a key role in driving customer satisfaction and retention.

Responsibilities: - Responding to customer inquiries and providing timely, accurate information - Assisting customers with product issues and troubleshooting - Collaborating with internal teams to address customer needs and requests - Monitoring customer accounts and identifying opportunities for upselling or cross-selling - Conducting customer satisfaction surveys and collecting feedback - Maintaining accurate records of customer interactions and transactions - Assisting with customer onboarding and training - Contributing to the development of customer success strategies and initiatives - Supporting the Customer Success Manager in various projects and tasks - Adhering to company policies and procedures to ensure customer satisfaction and retention

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Minimum of 4 years of experience in customer service or related field - Strong communication skills and the ability to build relationships with customers - Reliable and adaptable personality traits - Attention to detail and critical thinking skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM software - Knowledge of customer success best practices and strategies - Visa sponsorship available - Company equipment provided - Parental leave benefits

Equal Opportunity Statement: Weyerhaeuser is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.