Customer Success Assistant

Job Description:

MGM Resorts International is seeking a dynamic individual to join our team as a Customer Success Assistant in Vancouver, British Columbia. As a Customer Success Assistant, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner. This entry-level position offers the opportunity to work closely with our Customer Success team to drive customer satisfaction and retention.

Responsibilities: - Assist customers with inquiries, troubleshoot issues, and provide solutions via phone, email, or chat - Develop and maintain strong relationships with clients to ensure their success and satisfaction - Collaborate with internal teams to resolve customer issues and escalate complex cases as needed - Proactively identify opportunities to improve customer experience and implement solutions - Monitor customer feedback and gather insights to improve our products and services - Assist in creating and updating customer documentation and training materials - Participate in customer success initiatives and projects to enhance customer engagement and retention

Requirements: - High school diploma or equivalent - Strong communication and interpersonal skills - Adaptable and confident with the ability to work in a fast-paced environment - Strong people management and project management skills - Ability to multi-task and prioritize workload effectively - Basic knowledge of customer relationship management software and Microsoft Office - Ability to work independently and as part of a team - Willingness to learn and grow in a dynamic customer success role

Benefits: - Travel & spending expenses - Employee discounts - Travel opportunities - An environment where technology is harnessed to drive innovation and efficiency.

Equal Opportunity Statement: MGM Resorts International is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. We welcome all qualified individuals to apply for this position, regardless of race, gender, age, disability, sexual orientation, or religion.

Deadline to apply: May 6, 2024

Don't miss out on this exciting opportunity to kickstart your career in customer success with MGM Resorts International. Apply now and join our team in Vancouver, BC!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.