Customer Success Assistant

Job Description:

Xerox is looking for a part-time Customer Success Assistant to join our team in Vancouver, British Columbia, CA. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a customer-facing role. We are looking for someone who is driven, resourceful, and possesses strong soft skills in decision-making and creativity.

Responsibilities: - Assist the Customer Success team in managing and growing customer accounts - Collaborate with sales and marketing teams to ensure customer satisfaction and retention - Provide support to customers via phone, email, and in-person meetings - Track and analyze customer data to identify trends and make recommendations for improvement - Assist in the development and implementation of customer success strategies - Handle customer inquiries and resolve issues in a timely and efficient manner

Requirements: - At least 2 years of experience in a customer-facing role - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field preferred - Driven and resourceful personality traits - Strong soft skills in decision-making and creativity

Benefits: - Company equipment provided - Visa sponsorship available for qualified candidates - Free food provided during working hours

Working Environment: As a Customer Success Assistant at Xerox, you will have the opportunity to leverage data to inform decisions and drive strategic initiatives. You will work in a dynamic and collaborative environment with the opportunity for growth and development.

Deadline to Apply: May 15, 2024

Equal Opportunity Statement: Xerox is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.