Customer Success Assistant

Job Description:

Ameriprise Financial is seeking a dedicated and detail-oriented Customer Success Assistant to join our team in Montreal, Quebec. As a Customer Success Assistant, you will play a key role in ensuring the satisfaction and success of our clients. This is a part-time, entry-level position with opportunities for growth within the company.

Responsibilities: - Provide excellent customer service to clients through phone, email, and in-person interactions - Assist clients with account inquiries, product information, and issue resolution - Work closely with our team to ensure timely and accurate processing of client requests - Maintain client records and documentation in accordance with company policies - Collaborate with other departments to address client needs and concerns - Stay informed about Ameriprise Financial products and services to better assist clients - Continuously seek opportunities to improve the customer experience and increase client retention

Requirements: - 1 year of experience in a customer service or related role - Resilient and resourceful personality traits - Strong persuasion and time management skills - Excellent communication and interpersonal abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other relevant software applications

Benefits: - Relocation allowance for eligible candidates - Company-provided equipment for remote work - Joining bonus for successful candidates - Opportunities for professional development and advancement within the company

Working Environment: At Ameriprise Financial, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is supportive, collaborative, and dedicated to delivering exceptional service to our clients. Join us in a dynamic and fast-paced work environment where your skills and talents will be valued.

Deadline to Apply: Interested candidates should submit their applications by May 22, 2024.

Equal Opportunity Statement: Ameriprise Financial is an equal opportunity employer and is committed to creating a diverse and inclusive workplace for all employees. We welcome applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.