Customer Success Assistant

Job Description:

Kroger in Montreal, Quebec is seeking a part-time Customer Success Assistant to join our team. This entry-level position is perfect for individuals with at least 1 year of experience who are adaptable, resilient, detail-oriented, and have a strong sense of teamwork.

Responsibilities: - Assist customers with any issues they may encounter, providing solutions and ensuring a positive experience - Communicate effectively with customers through various channels including phone, email, and social media - Document customer interactions and feedback to provide insight for improving customer satisfaction - Work closely with the Customer Success team to meet and exceed customer expectations - Collaborate with other departments to address customer needs and feedback - Help develop and implement strategies for improving customer success metrics - Attend training sessions and workshops to continuously improve customer service skills - Other duties as assigned

Requirements: - 1 year of customer service experience preferred - Strong written and verbal communication skills - Excellent attention to detail and problem-solving abilities - Ability to work effectively in a team environment - Adaptable and resilient, able to handle challenging situations with professionalism - Knowledge of basic computer programs and CRM systems - High school diploma or equivalent required

Benefits: - Vision insurance - Paid overtime - Free food

Working Environment: At Kroger, our team members are encouraged to align their work with a greater purpose and contribute to a meaningful mission. We believe in fostering a positive and supportive work environment where everyone can grow and succeed.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Kroger is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.