Customer Success Assistant

Job Description:

We are seeking a motivated and detail-oriented Customer Success Assistant to join our team at Kellogg in Toronto, Ontario. As a part-time Associate Level position, you will play a crucial role in supporting our Customer Success team in delivering exceptional service to our clients.

Responsibilities: - Assist with onboarding new customers and providing them with necessary training and resources - Respond to customer inquiries and provide timely and accurate solutions - Proactively reach out to customers to ensure their satisfaction and promote retention - Collaborate with cross-functional teams to address customer issues and improve overall customer experience - Maintain accurate records of customer interactions and feedback - Assist in creating and delivering customer success presentations and reports - Contribute to the development of customer success strategies and processes - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Bachelor's degree in Business, Marketing, or related field - Minimum of 3 years of experience in customer service or customer success roles - Strong communication and interpersonal skills - Ability to work independently and in a team environment - Resilient attitude and ability to overcome challenges - Excellent presentation and planning skills - Proficient in Microsoft Office and CRM software - Prior experience in the food industry is a plus

Benefits: - Medical coverage - Paid overtime - Remote work flexibility

Working Environment: At Kellogg, we value a culture of curiosity and questioning that fuels innovation and growth. We encourage a collaborative and inclusive working environment where employees have the opportunity to learn, grow, and succeed.

Equal Opportunity Statement: Kellogg is an equal opportunity employer and we welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.

Deadline to apply: May 28, 2024

Join our team at Kellogg and help us deliver exceptional customer success experiences to our clients! Apply now to be a part of our dynamic and innovative team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.