Remote Customer Success Assistant

Job Description:

Liberty Interactive, a leading interactive commerce company based in Vancouver, British Columbia, is seeking a Remote Customer Success Assistant to join our team on a part-time basis. As an entry-level position, we are looking for candidates with at least 1 year of experience in customer service or a related field.

Responsibilities: - Provide exceptional customer support through various channels such as email, phone, and chat - Assist customers with product inquiries, order issues, and general questions - Work closely with the Customer Success team to ensure customer satisfaction and retention - Analyze customer feedback and trends to identify areas for improvement - Collaborate with internal teams to provide solutions and resolve customer concerns - Maintain accurate customer records and documentation in our CRM system

Requirements: - Strong communication skills and ability to empathize with customers - Resilient attitude and passion for helping others - Analytical mindset with a creative approach to problem-solving - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Life insurance - Disability insurance - Paid Time Off (PTO)

Working Environment: At Liberty Interactive, we prioritize employee well-being through health and wellness initiatives. Our remote team members are provided with resources to support their mental and physical health while working from home.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Liberty Interactive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.