Customer Success Assistant - Work from home

Job Description:

Interpublic Group is seeking a dynamic and energetic Customer Success Assistant to join our team on a part-time basis working from home in Toronto, Ontario. As a Customer Success Assistant, you will be responsible for ensuring the success and satisfaction of our clients by providing exceptional support and assistance.

Responsibilities: - Respond to customer inquiries and provide timely and effective solutions - Build strong relationships with clients to understand their needs and goals - Assist in onboarding new customers and providing training and support - Monitor customer accounts and proactively identify opportunities for growth and improvement - Collaborate with sales and marketing teams to ensure customer needs are met - Keep accurate records of client interactions and transactions - Stay up-to-date on product knowledge and industry trends - Assist with special projects and initiatives as needed

Requirements: - 2 years of experience in customer service or a related field - Energetic and adaptable personality with a positive attitude - Strong negotiation and communication skills - Ability to work independently and manage time effectively - Proficiency in Microsoft Office and CRM software - Excellent problem-solving skills and attention to detail - Bachelor's degree preferred but not required

Benefits: - Relocation allowance for eligible employees - Profit sharing opportunities - Paid overtime for any additional hours worked

Working Environment: At Interpublic Group, we value autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative work environment where creativity and innovation are encouraged.

Equal Opportunity Statement: Interpublic Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified candidates are encouraged to apply.

Deadline to apply: May 29, 2024

If you meet the qualifications and are looking for a challenging yet rewarding opportunity, we encourage you to apply for the Customer Success Assistant position at Interpublic Group. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.