Remote Customer Success Associate

Job Description:

Ameren is seeking a Remote Customer Success Associate to join our dynamic team in Toronto, Ontario, CA. This part-time position is at the Associate level and requires a minimum of 3 years of experience in customer service or a related field. The ideal candidate will possess the following personality traits: reliability and adaptability. Additionally, strong soft skills in time management and communication are essential for success in this role.

Responsibilities: - Serve as the main point of contact for customers, addressing any inquiries or concerns in a professional and timely manner - Build and maintain strong relationships with clients to ensure customer satisfaction and retention - Collaborate with internal teams to resolve customer issues and improve overall customer experience - Conduct regular check-ins with customers to gather feedback and identify areas for improvement - Assist in onboarding new customers and providing training on product features - Maintain accurate records of customer interactions and feedback in the company database

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication skills, both verbal and written - Strong time management and organizational skills - Ability to work independently and in a team environment - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Dental insurance - Training & professional development opportunities - Visa sponsorship for eligible candidates

Working Environment: At Ameren, we flourish in a culture that embraces change and responds resiliently. Our team members are encouraged to innovate and collaborate in a fast-paced and dynamic environment.

Deadline to Apply: The deadline to apply for this position is May 14, 2024.

Equal Opportunity Statement: Ameren is an equal opportunity employer and prohibits discrimination against any employee or applicant based on race, color, religion, national origin, sex, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.