Customer Success Associate - Work from home

Job Description:

ManpowerGroup is currently seeking a Customer Success Associate to join our team in Vancouver, British Columbia on a part-time basis. This role is ideal for highly motivated individuals who are driven, adaptable, and eager to provide exceptional customer service. The Customer Success Associate will work remotely from home, supporting our clients and ensuring their overall satisfaction with our services.

Responsibilities: - Build and maintain strong relationships with clients to understand their needs and priorities - Proactively reach out to clients to provide support and address any issues or concerns - Collaborate with internal teams to develop and implement strategies to enhance customer satisfaction - Analyze customer feedback and data to identify trends and opportunities for improvement - Assist in onboarding new clients and providing training on our products or services - Prepare reports and presentations on customer success metrics and performance - Participate in meetings and training sessions to stay up-to-date on industry trends and best practices

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 3 years of experience in customer service or related role - Strong communication and interpersonal skills - Excellent problem-solving abilities and attention to detail - Demonstrated leadership and analytical skills - Proficiency in Microsoft Office Suite and CRM software - Ability to work independently and manage time effectively - Availability to work part-time hours with flexibility based on business needs

Benefits: - Travel and spending expenses covered - Paid sick leave - Company transportation provided for client visits or meetings

Working Environment: At ManpowerGroup, we believe in giving back to the community through corporate social responsibility initiatives. As a Customer Success Associate, you will have the opportunity to participate in volunteer activities and contribute to making a positive impact in the local community.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: ManpowerGroup is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.