Customer Success Manager

Job Description: JetBlue Airways is seeking a part-time Customer Success Manager to join our team in Toronto, Ontario, CA. As a Mid-to-Senior Level professional with a minimum of 6 years of experience in customer success or a related field, you will play a crucial role in driving customer satisfaction and loyalty.

Responsibilities: - Develop and maintain strong relationships with key customers to ensure their needs are met and their expectations are exceeded - Serve as the primary point of contact for customers, addressing any inquiries, issues, or feedback in a timely and professional manner - Collaborate with internal teams, such as sales, marketing, and product development, to align customer needs with business objectives - Manage customer accounts and create customized strategies to drive customer success and retention - Analyze customer data and feedback to identify trends and opportunities for improvement - Develop and implement customer success best practices to enhance the overall customer experience - Provide training and support to customers on JetBlue Airways products and services - Utilize problem-solving and critical thinking skills to resolve complex customer issues and challenges

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Minimum of 6 years of experience in customer success, account management, or a similar role - Resourceful and motivated individual with a proactive approach to customer relationships - Excellent communication and interpersonal skills - Strong problem-solving and critical thinking abilities - Ability to work independently and as part of a team in a fast-paced environment - Experience with customer relationship management (CRM) software is preferred

Benefits: - Employee discounts on JetBlue Airways products and services - Retirement plan with employer contributions - Disability insurance coverage

Working Environment: At JetBlue Airways, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and collaboration to drive success for both our customers and our employees.

Deadline to Apply: April 7, 2024

Equal Opportunity Statement: JetBlue Airways is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.