Customer Success Manager

Job Description:

As a Customer Success Manager at Cognizant Technology Solutions, you will be responsible for ensuring the overall success and satisfaction of our clients. You will play a crucial role in building strong relationships with customers, understanding their needs, and providing solutions to help them achieve their goals. This role requires a high level of adaptability and hard work, as well as strong decision-making and innovation skills.

Responsibilities: - Develop and maintain long-term relationships with clients to ensure their success and satisfaction with our products and services - Serve as the main point of contact for clients, addressing any issues or concerns they may have in a timely and effective manner - Collaborate with internal teams to identify opportunities for improvement and innovation to better serve our clients - Monitor client accounts and performance metrics to track progress and identify areas for growth - Provide guidance and support to clients throughout their journey with our company, offering training and resources as needed - Stay up-to-date on industry trends and best practices to ensure we are delivering the highest level of service to our clients

Requirements: - Bachelor's degree in Business, Marketing, or related field - Minimum of 6 years of experience in a customer-facing role, preferably in a technology or software company - Proven track record of building strong relationships with clients and delivering results - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong decision-making and problem-solving skills - Ability to think creatively and innovate solutions to meet client needs - Proficient in Microsoft Office Suite and CRM software - Willingness to travel occasionally for client meetings or events

Benefits: - Relocation allowance - Joining Bonus - Vision insurance

Working Environment: At Cognizant Technology Solutions, we pride ourselves on our collaborative and supportive working environment. As a Customer Success Manager, you will have the opportunity to build strong relationships with colleagues, clients, and partners to drive success and growth for all involved.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: Cognizant Technology Solutions is an equal opportunity employer and is committed to a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.