Customer Success Manager

Job Description:

Publix Super Markets is seeking a dedicated and resourceful Customer Success Manager to join our team in Toronto, Ontario. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in customer success or a related field.

Responsibilities: - Develop and maintain relationships with key clients to ensure high levels of customer satisfaction - Act as the main point of contact for customer inquiries, issues, and escalations - Provide product demonstrations and trainings to customers - Collaborate with internal teams to advocate for customer needs and drive product improvements - Monitor customer usage and identify opportunities for upselling or cross-selling - Analyze customer data to track and report on key performance metrics - Develop and implement customer success strategies to drive retention and growth

Requirements: - Bachelor's degree in Business, Marketing, or a related field - Strong communication and interpersonal skills - Ability to work well in a team environment and cooperate with colleagues - Proven track record of meeting and exceeding customer satisfaction goals - Experience working with customer relationship management (CRM) software - Detail-oriented with strong analytical skills

Personality Traits: - Dedication to ensuring customer success - Resourcefulness in problem-solving and finding solutions

Soft Skills: - Cooperation with team members to achieve common goals - Ability to work in a collaborative and supportive work environment

Benefits: - Medical coverage - Remote work flexibility - Life insurance

Working Environment: At Publix Super Markets, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing exceptional customer service and driving success for our clients.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Publix Super Markets is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.