Customer Success Manager

Tech Data is seeking a part-time Customer Success Manager to join our team in Toronto, Ontario, CA. As an Associate level position, the ideal candidate will have at least 5 years of experience in a customer-facing role.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their satisfaction and retention. - Understand customer needs and provide solutions to meet those needs. - Collaborate with internal teams to address customer concerns and provide timely resolutions. - Track key metrics and report on customer success outcomes. - Identify opportunities for upselling and cross-selling products or services to existing customers. - Conduct regular check-ins with customers to gather feedback and address any issues.

Requirements: - Motivated and dedicated individual who is passionate about customer success. - Excellent emotional intelligence and ability to empathize with customers. - Creative problem-solving skills to effectively address customer concerns. - Strong communication and interpersonal skills to build lasting relationships with clients and partners. - Proven track record of meeting and exceeding customer retention targets. - Ability to work independently and prioritize tasks to meet deadlines.

Benefits of working at Tech Data include employee discounts, free food, and travel & spending expenses covered. Our working environment is collaborative, with a focus on building strong relationships with colleagues, clients, and partners.

Deadline to apply for this position is May 15, 2024.

Equal Opportunity Statement: Tech Data is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.