Customer Success Manager

Job Description:

We are seeking a part-time Customer Success Manager to join our team at AES in Vancouver, British Columbia, CA. The ideal candidate will have at least 5 years of experience in a customer-facing role and possess strong communication and problem-solving skills. As a Customer Success Manager, you will be responsible for building strong relationships with our customers, ensuring their satisfaction with our products and services, and driving customer retention and growth.

Responsibilities: - Work closely with customers to understand their needs and goals - Establish and maintain strong relationships with key stakeholders - Proactively reach out to customers to ensure their needs are being met - Collaborate with internal teams to address customer issues and improve the overall customer experience - Develop and implement customer success strategies and initiatives - Monitor customer satisfaction and key performance metrics - Provide regular status updates to customers and internal stakeholders - Identify opportunities for upselling and cross-selling

Requirements: - Bachelor's degree in Business, Marketing, or related field - 5+ years of experience in a customer-facing role - Strong communication and interpersonal skills - Adaptable and reliable personality traits - People management and planning soft skills - Ability to work independently and as part of a team - Proficiency in CRM software and Microsoft Office suite - Experience in the technology industry is a plus

Benefits: - Paid overtime - Disability insurance - Retirement plan

Working Environment: At AES, we believe in aligning work with a greater purpose and contributing to a meaningful mission. Our team is dedicated to making a positive impact on our customers and the community. As a Customer Success Manager, you will have the opportunity to work in a collaborative and supportive environment where your contributions are valued and recognized.

Deadline to Apply: May 15, 2024

Equal Opportunity Statement: AES is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. All hiring decisions are based on merit, qualifications, and business needs.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.