Customer Success Manager - Work from home

Job Description:

We are seeking a dedicated and passionate Customer Success Manager to join our Harley-Davidson team, working from home in Montreal, Quebec, Canada. As a mid-to-senior level professional with at least 7 years of experience in customer success or a related field, you will be responsible for driving customer engagement, retention, and satisfaction to ensure the success of our valued customers.

Responsibilities: - Develop and maintain strong relationships with customers to understand their needs and ensure the delivery of exceptional service - Collaborate with cross-functional teams to implement customer success strategies and initiatives - Proactively identify opportunities for upselling and cross-selling to drive revenue growth - Analyze customer data and metrics to track performance and trends - Lead customer training sessions and presentations to enhance product knowledge and usage - Manage customer escalations and provide timely resolutions to issues - Gather feedback and insights from customers to drive product enhancements and improvements - Develop and execute customer success plans and initiatives to meet business objectives

Requirements: - Bachelor’s degree in Business Administration, Marketing, or related field - Proven experience in customer success, account management, or a similar role - Excellent communication and presentation skills - Strong analytical and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in CRM software and Microsoft Office Suite - Availability to work part-time from a home office in Montreal, Quebec, Canada

Benefits: - Travel and spending expenses covered - Profit sharing opportunities - Company transportation provided for business needs

Working Environment: At Harley-Davidson, we are committed to giving back to the community through corporate social responsibility initiatives. As a Customer Success Manager, you will have the opportunity to contribute to these initiatives and make a positive impact on society.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Harley-Davidson is an equal opportunity employer and we welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where everyone is valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.